Works inside the tools you already have open
It reads the whole ticket first. Every comment, every internal note, whatever language your customer wrote in. Then it drafts the reply in your voice. You read it and send it.
7 days free · 50 drafts · no card
Three tools, no fourth one. Open any conversation and the Draftly button is already sitting on it. Click it and the panel opens where you already are.
Reads the thread through InboxSDK and drops the quoted chain nobody needs. The draft goes into the reply box you already opened.
Hello, I placed an order 3 days ago and still haven't received a shipping confirmation. Could you check the status? My order number is #12345.
Looking into it now, one moment.
Warehouse backlog until Friday. Do not give this customer a delivery date. Dispatch is prioritised but unconfirmed.
Your reply will appear here…
Before you type a single word you scroll back through the thread, work out what your colleague promised on Tuesday, check whether the refund was ever approved, and remember the one thing you’re not supposed to say about delivery dates.
Then you write four sentences.
Draftly does the first part. Every ticket, before you open it.
“Can’t I just paste it into ChatGPT?”
You can, and it will answer whatever you paste. In practice that means the last message, because pasting forty of them isn’t realistic.
So it won’t see the internal note. It won’t know the priority, or what your colleague already promised. Then you paste the answer back by hand.
Draftly reads the ticket where it lives and writes into the box you already had open.
Every comment, oldest first. On Jira it clicks through the collapsed older ones itself, so nothing is missing by the time it starts writing.
The one that says don't give them a date this week. It shapes the reply and never appears in it.
Priority, status, request type, assignee, linked subtasks. The metadata a chatbot in another tab has no way to see.
Taken from the customer's own messages, not from the six agent replies in English that usually sit above them.
An example, not a measurement. On the left is what gets written when there’s no time to go back through the history. On the right, the same ticket with all of it already read.
“We’re looking into it and will update you shortly.”
“Order #12345 is packed and flagged for priority dispatch. I won’t promise a date while we’re clearing a backlog. You’ll get tracking the moment it ships.”
Both take the same time to send. Only one ends the conversation.
The draft lands in the composer you already had open. Jira’s comment editor, Intercom’s reply box, Gmail’s. It waits there. Nothing goes out while you’re at lunch. Nothing goes out at all until someone reads it and decides it’s right.
Replies Draftly has ever sent on its own: 0
A comment marked internal shapes what the draft says and never appears in what the customer reads.
The ticket goes to our servers and on to Google Gemini to produce the draft, then it's discarded. Not stored, not used to train models.
How formal you are. How long your replies run. How you sign off. What you never say to a customer. Set those in settings whenever you want, and every draft after that is held to them.
Four prompts are ready on day one. Save your own for the replies your team writes over and over.
You read the whole conversation in English. Your reply goes back in Portuguese, with your name, your team and your company name translated to match, instead of left in English the way a machine would leave them.
Reading a conversation never uses a draft
Chrome, with Firefox and Safari on the way. Pin it once. It wakes up on its own when you open a ticket.
Google or an email address. 7 days free and 50 drafts, no card. There is no setup wizard to sit through.
The Draftly button is already on it. Click it, read what comes back, and send it or don't. You've lost a minute either way.
Starter is 150 drafts a month, which is about seven a working day. Every account begins with 7 days and 50 drafts and no card. Cancel whenever, and there are 30 days to change your mind after any charge.
Install it, sign in, and try it on a ticket you were going to answer anyway. If the draft is no good, you’ve lost a minute.
7 days free · 50 drafts · no card